Quotes available upon request

Contact us now for your free quote!

Other helpful info

Staffing

We always endeavour to keep you with the same staff. All our staff are

trained, supervised, and insured to the same high standards. However, as

happens with any company our staff do come and go on occasion, and

sometimes our “regulars” are off work for reasons such as medical, family, or

vacation purposes. As such, we very much appreciate your understanding if

we sometimes change one of the team members cleaning your home.

Although we generally work in teams of 2, depending on our available

staffing and daily schedules, there may be times when anywhere from 1 to 3

staff are cleaning your home.

Scheduling

It can be very challenging for our teams to arrive at your home at precisely

the same time for every visit. Many factors can cause arrival times to be

either earlier or later than planned – the weather, traffic conditions, road

construction, or unexpected changes to our schedule - these are all factors

that may affect our arrival time at your home.

We will provide an approximate time of arrival for each appointment, and we

will always try our best to keep to the same schedule every time we come to

your home. However, we cannot guarantee exact arrival times, so if

something does change at the last minute, we will try to contact you to keep

you advised of what is happening.

As always, we appreciate your understanding if we do not arrive precisely at

the scheduled time.

Billing

Our rates are per hour per person, so if you have requested 3 hours of

cleaning, for example, then a team of 2 would be in your home for 1.5 hours

(1.5 hours x 2 staff = 3 hours of cleaning).

All invoices are subject to applicable tax.

Payment

All invoices are payable the day of the clean.

Most of our clients pay online by Interac email money transfer. E-transfers

can be sent to admin@allclean4you.ca

Alternatively, we can also accept payment by either cash or cheque (payable

to “All Clean”).

Any unpaid invoices may be subject to a late payment fee of $25 plus tax.

Cancellations

Cancellations with less than 48 hours notice will incur a $25 cancellation fee.

Cancellations with less than 24 hours notice, including cancellations on the

day of the appointment, will incur a cancellation fee equal to the full amount

of the cleaning estimate.

Keys

Many of our clients prefer to provide us with a key and any alarm or door

codes, so we can clean while they are not home. Please contact us if you

wish to provide us with keys or codes.

WorksafeBC

We always work safely, but sometimes accidents happen. That is why we

are registered and pay for WorksafeBC coverage. In the unlikely event one

of our employees is injured while working in your home, this coverage is a

form of insurance that protects our employees against any form of workplace

injury or accident.

Supplies & Equipment

All Clean provides all the supplies and equipment necessary to clean your

home. We use environmentally friendly cleaning products as much as

possible, although there are occasions when stronger products may

sometimes be necessary to ensure your home is properly cleaned.

If you have allergies to any specific products, please let us know right away

so we can make sure to only use products which are sensitive to your needs.

Also, if you have a preferred cleaning product which is different from those

we normally use, we ask that you please supply this product to our cleaners

for them to use.

All Clean and the environment

All Clean is committed to being as environmentally responsible as possible.

We make every effort to use environmentally friendly cleaning products as

much as possible.

COVID-19 & Post illness

All Clean is committed to ensuring both your wellness and the wellness of our

crews. We ask all our crews to take extra precautions, including using hand-

sanitizer, frequent handwashing, and wearing disposable gloves and/or

masks as necessary. To minimize interaction between clients and

crews, we are encouraging all our clients to either remain in one

room during their cleaning appointment, or to leave their home

entirely and go out for a walk or go for a drive or even just sit in their

gardens until their appointment is concluded.